Viviho operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Viviho is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, billing and shipping address, phone number, and email address.
- Financial information including credit/debit card details, financial account information, and transaction details.
- Account information including your username, password, preferences, and settings.
- Transaction information such as items you view, place in your cart, wishlist, purchase, return, exchange, or cancel.
- Communications with us including details you provide when contacting customer support.
- Device information such as IP address, browser type, and device identifiers.
- Usage information regarding how you interact with and navigate our Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, use the Services, or contact us.
- Automatically through your device when using our website (e.g., cookies, browsing data).
- From service providers who help us enable certain functions (e.g., shipping, payment processing).
- From partners or third parties.
How We Use Your Personal Information
We may use your personal information for purposes including:
- Providing, tailoring, and improving the Services (e.g., order fulfillment, payment processing, account management, personalized recommendations).
- Marketing and advertising (sending promotional emails or showing relevant ads).
- Security and fraud prevention (detecting suspicious activity, protecting accounts, ensuring safe transactions).
- Customer communication (support inquiries, order updates, and relationship management).
- Legal compliance (responding to law enforcement or regulatory requirements).
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- With Shopify, vendors, and third parties who perform services on our behalf (payment processing, shipping, analytics).
- With marketing partners to show relevant ads (subject to your rights under privacy laws).
- With third parties when you direct us (e.g., shipping carriers, social logins).
- Within our corporate group or affiliates.
- In connection with business transactions (mergers, sales, reorganizations).
- To comply with legal obligations or protect our rights and users.
Relationship with Shopify
Our Services are hosted by Shopify, which processes personal information about your use of the Services to provide and improve them. Shopify may share this data across its network of merchants. In these cases, Shopify is responsible for processing your data and handling any requests related to your information.
To learn more about Shopify’s practices, visit the Shopify Privacy Policy.
Third-Party Websites and Links
Our Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before sharing information.
Children’s Data
Our Services are not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from minors.
Security and Retention of Your Information
We implement reasonable measures to protect your information; however, no system is 100% secure. We retain personal information only as long as necessary to provide our Services, comply with laws, resolve disputes, or enforce our agreements.
Your Rights and Choices
Depending on your location, you may have certain rights, including:
- Right to access/know what data we hold.
- Right to request deletion of your personal data.
- Right to correct inaccurate data.
- Right to request portability of your information.
- Right to opt out of certain marketing or targeted advertising.
You may exercise your rights by contacting us using the details below.
Complaints
If you have concerns about how we process your personal information, please contact us. Depending on your jurisdiction, you may also have the right to escalate your complaint to a regulatory authority.
International Transfers
We may transfer and process your data outside of your home country, in compliance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or our privacy practices, please contact us:
📍 Address: 433 Hummingbird Dr, Lititz, Pennsylvania 17543, United States
📞 Phone: +1 773-788-3221
✉️ Email: support@viviho.com