At Viviho, we want your shopping experience to be smooth and enjoyable. Please take a moment to review our shipping policy to understand how we handle orders, shipping, and related matters.
1. Processing Time
Orders are typically processed and shipped within 1–2 business days from the date of purchase. During peak seasons or special promotions, processing times may be slightly extended.
2. Shipping Methods
We offer a standard shipping option:
- Standard Shipping: Estimated delivery within 3–4 business days.
- Order Cut-Off Time: 07:00 PM (GMT-06:00) Central Standard Time (Chicago).
3. Shipping Rates
- We’re pleased to offer free shipping on all orders shipped within the United States.
- Shipping costs for other destinations, methods, or order weights will be calculated during checkout. You will always see the exact shipping fee before making payment.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor your package status and estimated delivery date.
5. Address Accuracy
It is important to provide an accurate and complete shipping address. Viviho is not responsible for delayed or lost shipments due to incorrect or incomplete addresses provided by the customer. Any additional costs due to address errors will be the responsibility of the customer.
6. Order Modifications and Cancellations
If you need to modify or cancel your order, please contact our support team within 24 hours of placing the order. We will do our best to assist you.
7. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please reach out to our customer support team. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
8. Returns and Exchanges
For detailed information on our returns, exchanges, and refund policy, please see our separate Return Policy page.
9. Contact Us
If you have any questions, concerns, or need assistance related to your order or shipping, please contact us:
📧 Email: support@viviho.com
📞 Phone: +1 773-788-3221
📍 Address: 433 Hummingbird Dr, Lititz, Pennsylvania 17543, United States